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Problems with card payment - Knowledgebase / Payment - Driadashop.to HelpDesk

Problems with card payment

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  • Eirene

💳 If card payment is unavailable for you — it means this option is not accessible. Card payments are available only for registered clients who meet the following conditions:

  • ✅ At least 2 completed orders previously sent.
  • ✅ The new order does not exceed €715.

If you see an error during payment:

  • 💰 Check that your card has enough funds.
  • 🛒 Make sure online purchases are enabled for your card.
  • 🔠 If your name or address contains special characters (letters with accents or symbols not in the Latin alphabet), replace them with standard Latin letters (example: “Ł” → “L”).
  • 🌍 Ensure your card is allowed for international online payments.
  • 💻 Try another browser or device.
  • 🚫 If you see “Transaction declined,” contact your bank to unlock international transactions.
  • 🔞 Payments may be blocked if the cardholder is under 18 years old.
  • 🌐 Cards issued outside Europe are not accepted.
  • 📩 Make sure you completed 3D Secure verification (SMS verification from your bank).
  • 🔁 If the problem persists, try using another card or choose an alternative payment method.


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